Terms of Service

1. Who may use the Service

You must be at least 18 years old and able to form a binding contract. The Service is offered for letters sent to and from addresses in the United States unless we state otherwise.

If you use the Service for a company or other organization, you confirm that you are authorized to bind it to these Terms, and "you" includes that organization.

2. What the Service does

Sendeia helps you understand a letter you received and answer it. You can photograph or upload a letter; the Service reads it, explains it in plain language, points out amounts, dates and requested actions, asks questions where needed, and drafts a reply that you can edit. When available, Sendeia can print your approved reply and send it by mail through a print-and-mail partner. You can also download the reply as a PDF or send it yourself.

Features may change, be added or be removed. Some features, including mailing, may be offered only in some places, at a price shown before you use them.

3. Not legal, financial or tax advice

Sendeia is not a law firm, accountant or financial adviser, and does not provide legal, financial or tax advice. No attorney-client or other professional relationship is created. Explanations, suggested next steps and drafted replies are general information produced with the help of automated systems, including artificial intelligence.

We do not represent you, do not file documents with courts or government agencies for you and do not choose a legal strategy for you. Replies are drafted at your direction, and you decide whether and what to send. Where a letter concerns a court case, a lawsuit, an eviction, debt collection or another matter with legal consequences, the Service will suggest that you talk to a lawyer or a free legal aid organization.

Automated systems can be wrong or incomplete. They may misread a document, miss a deadline or produce text that does not fit your situation. You are responsible for reading the original letter, checking every explanation and draft, and deciding what to send. For court papers, legal claims, debt collection, immigration, medical, tax or other matters with legal consequences, talk to a qualified professional. The Service may decline to draft replies in such matters.

4. Your account

You may sign in with an email address, a mobile phone number or a supported third-party account (such as Apple, Google or Facebook). You agree to give accurate information, keep it current, and keep access to your email, phone and sign-in accounts secure. You are responsible for activity in your account. Tell us promptly at contact@sendeia.com if you believe your account has been used without your permission.

One account is for one person or one organization. You may not share your account, sell it or create accounts by automated means.

5. Your content

"Your Content" means the letters, photos, text, addresses, signatures, replies and other material you upload or create in the Service. You keep ownership of Your Content.

You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display and print Your Content only as needed to provide, secure and improve the Service for you, including sending it to the service providers described in the Privacy Policy. This license ends when Your Content is deleted from the Service, except for copies we must keep by law or that remain for a limited time in backups.

You confirm that you have the right to upload Your Content, including personal information of other people that appears in letters you receive, and that our use of it as described in these Terms does not violate any law or anyone's rights.

We do not use Your Content to train artificial intelligence models, and we do not sell it.

6. Sending letters

Before a letter is sent through the Service, you will see the exact document, the sender and recipient addresses, the mailing service and the price. When you confirm, you instruct and authorize us to submit that exact document to our print-and-mail partner for printing, enveloping and delivery to the postal service on your behalf, and you confirm that you are entitled to send it in the name shown as the sender. Any change after you confirm requires a new confirmation.

You are responsible for the content of every letter you send and for the accuracy of the addresses. We may refuse or cancel a mailing that we reasonably believe breaks these Terms or the law.

Delivery times are estimates. Once a letter is handed to the postal service, its delivery is outside our control, and tracking or delivery information depends on what the postal service reports. Certified Mail and return receipts give the proof the postal service provides, nothing more. We do not guarantee that a letter will reach its recipient by a particular date or that it will produce any result.

If a letter is not printed or mailed because of our error, we will, at our choice, send it again or refund the price you paid for it. Prices for letters that were mailed as you approved are not refundable, including when an address you provided is wrong.

6a. Checks

When available, the Service can print a check drawn on your own bank account and mail it through our print-and-mail partner. Sendeia does not hold, receive, transfer or guarantee money: funds move between your bank and the payee's bank only when the payee deposits the check, under your bank's rules. Sendeia is not a bank or a money transmitter.

To add a bank account you confirm that you are an authorized signer on it, and you authorize us and our print-and-mail partner to print checks on it carrying the signature you provide (a facsimile signature), only for checks you approve in the Service. You are responsible for making sure your bank accepts such checks, for keeping enough funds in the account and for any fees your bank charges. We may require that a bank account be verified before real checks are printed from it.

Before a check is sent you will see the payee, the mailing address, the amount in figures and in words, the memo, the check number, the bank account (by its last four digits) and anything mailed with it, and you confirm the amount by typing it again. When you approve, you instruct us to have that exact check printed and mailed; any change requires a new approval. Section 6 applies to checks as it does to letters.

You may ask us to cancel a check until our partner begins printing it; after that it can only be stopped through your bank (a stop payment). Statuses come from our partner and the postal service; we cannot see whether or when a check is deposited. We may set limits on the amount of a check, the total per day and the number of checks, and we may refuse or cancel a check we reasonably believe to be unauthorized, fraudulent or unlawful.

You are responsible for the checks you approve, including the payee, the amount and any loss caused by an error in what you entered. We are not responsible for a check that is lost, delayed, altered or fraudulently deposited after it is handed to the postal service, but we will help you with the records we have, including a list of issued checks (Positive Pay) you can give your bank.

7. Prices and payment

Prices are shown before you confirm a paid action and include any taxes we are required to collect unless stated otherwise. Payments are processed by our payment processor; we do not store your full card number. You authorize us and our payment processor to charge your chosen payment method for the amounts you confirm.

Paid plans are subscriptions billed monthly or yearly, as you choose. The plan, its price, the billing period and what it includes are shown before you subscribe. Your subscription renews automatically at the end of each period (each month or each year) at the price then in effect, and your payment method is charged at the start of each period, until you cancel. You can cancel at any time in the app (Plan and letters, Manage subscription); cancellation takes effect at the end of the current period, and you keep the plan until then. Except as described for plan changes below, we do not refund partial periods except where the law requires.

Automatic renewal consent and notices. Before a subscription starts or changes, the app shows the automatic renewal terms (the plan, the price, how often you are charged, the trial if any, and how to cancel) and asks you to agree to them separately; the same terms appear next to the button on the checkout page. We keep a record of your agreement. After you subscribe or change your plan, we email you a confirmation with these terms and how to cancel, and we remind you of the automatic renewal at least once a year (for yearly plans, 7 to 30 days before each renewal). You can cancel online at any time without calling us.

Free trial. A paid plan may start with a 7-day free trial, once per person and per payment card. You give a payment method when the trial starts, but you are not charged during the trial. The trial includes three document explanations, without AI replies, postage, checks or bulk mailings. We email you before the trial ends. Unless you cancel before the trial ends, your subscription begins automatically and your payment method is charged the plan's price for the period you chose, and then at each renewal. If a trial is not available to you (for example, because the card was already used for a trial), billing starts right away.

Document allowances. Paid subscriptions include 25, 60, 200 or 500 documents per UTC calendar month on Personal, Premium, Pro or Firm respectively, including annual subscriptions. Each document includes up to three source pages, one AI reply and two revisions. AI actions are bounded; provider attempts may consume an action even if the request is interrupted. Unused document allowances do not roll over. Check mailing keeps its existing separate plan allowance.

Christmas letter packs and invitations. A Christmas letter costs the price shown before you pay. Packs of prepaid Christmas letters (for example 3 or 10) are used one per letter, belong to the account that bought them, do not expire while the account exists, are not refundable except where the law requires or we failed to provide the service, and are lost if you delete your account; a prepaid letter used for a letter that is not mailed is returned to your pack. If you sign up through a friend's invitation link, your first paid Christmas letter is $2 cheaper; when your letter is mailed or you buy a pack, the friend who invited you gets $2 off one later letter, up to five times. Discounts have no cash value, cannot be transferred or combined, and may end at any time; we may refuse a discount that is being abused, for example through multiple accounts.

Postal balance. Ordinary letter postage is paid separately from a prepaid USD balance. First-Class postage per recipient is $2.99 for the first black-and-white page plus $0.25 per additional page, or $3.49 for the first color page plus $0.35 per additional page. You approve the exact document, recipients, service and price before sending. Funds are reserved before submission and charged on confirmed partner acceptance. A definitive rejection releases the reservation; an uncertain outcome keeps it reserved until checked. Top-ups are credited only after payment verification. Contact support to request a refund of unused funds. Resolve outstanding balance and pending payments before deleting your account. Previous ordinary postal credits are retired without conversion; payment history is retained. Seasonal packs are separate and unchanged.

Changing plans. You can switch to another plan or billing period in the app at any time; the change takes effect immediately. The unused part of your current period is credited at its daily rate. When the new plan costs more, we charge the difference for the rest of the period right away; when it costs less, the unused amount is credited against your next charges. During a free trial a switch only changes the plan the trial converts to and is not charged. If the payment for an upgrade is declined, the plan does not change.

If we change the price of your subscription or another material term, we will tell you clearly by email at least 7 and no more than 30 days before the change takes effect, with how to cancel, and you can cancel before it applies. If a payment fails, we may limit paid features until it succeeds. Deleting your account cancels your subscription.

If you believe you were charged in error, contact us within 60 days at contact@sendeia.com.

8. Acceptable use

You agree not to use the Service to:

• send anything unlawful, fraudulent, threatening, harassing, defamatory or obscene, or that infringes anyone's rights;
• impersonate any person or organization, or misrepresent who is sending a letter or on whose behalf;
• collect debts or make demands in violation of the Fair Debt Collection Practices Act or similar laws, or send communications that falsely appear to come from a court, government agency or attorney;
• serve legal process, or send letters a recipient has lawfully asked not to receive;
• send spam, use recipient data you have no right to use, or ignore a recipient’s opt-out or lawful request to stop receiving mail;
• upload malicious code, probe or break our security, access accounts or data that are not yours, or scrape or overload the Service;
• copy, resell or build a competing service from the Service, or reverse engineer it except as the law allows.

Bulk postal mailings are permitted only to lawfully obtained recipients whose data you have the right to use for the mailing. You are responsible for the content, recipient list, applicable permissions and opt-outs. The restrictions above apply to each recipient. A plan allowance or technical validation does not establish permission to contact anyone.

We may investigate suspected violations, remove content, refuse to send letters, and suspend or close accounts.

9. Third-party services

The Service relies on third parties, such as hosting, database, email, sign-in, artificial intelligence, print-and-mail, payment and postal providers. Their services are governed by their own terms, and we are not responsible for their acts or omissions, though we choose them with care and require them to protect your data as described in the Privacy Policy.

10. Our property

The Service, including its software, design, text, graphics and the Sendeia name and logo, belongs to us or our licensors and is protected by law. We give you a personal, non-transferable, revocable right to use the Service under these Terms. If you send us feedback, we may use it without obligation to you.

11. Privacy and security

Our Privacy Policy explains what we collect and how we use and protect it. We use reasonable technical and organizational measures to protect Your Content, but no system is completely secure.

12. Ending your use

You may stop using the Service at any time and may download or delete your data in the app. We may suspend or end your access if you break these Terms, if required by law, or if we stop offering the Service, with notice where reasonable. Sections that by their nature should survive (including 5, 10 and 13 to 20) survive termination.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT EXPLANATIONS OR DRAFTS WILL BE ACCURATE OR COMPLETE, THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY LETTER WILL BE DELIVERED BY A PARTICULAR TIME OR ACHIEVE ANY OUTCOME.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, MISSED DEADLINES, PENALTIES, FEES OR LEGAL CONSEQUENCES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND ONE HUNDRED US DOLLARS (US$100).

Some jurisdictions do not allow some of these limits. In those places they apply only to the extent the law allows.

15. Indemnity

To the extent permitted by law, you will defend, indemnify and hold harmless us and our officers, employees and agents from claims, losses and expenses (including reasonable attorneys' fees) arising from Your Content, the letters you send, your breach of these Terms or your violation of any law or the rights of others.

16. Changes to these Terms

We may update these Terms. If a change is material, we will tell you in the app or by email before it takes effect and ask you to accept the new version before you continue using the Service. The version and date at the top show which Terms apply.

17. Governing law

These Terms are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-law rules. Subject to Section 18, the state and federal courts in Los Angeles County, California, have exclusive jurisdiction, and you and we consent to them.

18. Dispute resolution: arbitration and class action waiver

Before filing a claim, you agree to try to resolve the dispute informally by writing to contact@sendeia.com with a description of the claim; we will do the same. If it is not resolved within 60 days, either party may start arbitration.

Except for claims that qualify for small claims court and claims for injunctive relief to protect intellectual property, any dispute arising from or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this section. The arbitrator may award the same individual relief a court could.

YOU AND WE AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING, AND THAT A JURY TRIAL IS WAIVED.

You may opt out of this arbitration agreement by emailing contact@sendeia.com within 30 days after you first accept these Terms, with your name, the email or phone number on your account, and a statement that you opt out of arbitration. Nothing in this section waives your right to seek public injunctive relief. A request for public injunctive relief will be decided by a court in Los Angeles County after any arbitration of your individual claims, and the court case will be paused until then. If 25 or more similar demands for arbitration are filed against us by or with the help of the same law firm or coordinated group, they will be administered under the American Arbitration Association's Mass Arbitration Supplementary Rules, and the arbitration filing fees we must pay will be governed by those rules. If any part of this section is found unenforceable, the rest remains in effect, except that if the class action waiver is found unenforceable for a claim, that claim will proceed in court and not in arbitration.

19. General

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them in a merger, acquisition or sale of assets. Notices to you may be given in the app or to your account email or phone number.

The English version of these Terms controls. Translations, if provided, are for convenience.

20. Contact

Sendeia Inc, 5440 Tujunga Ave, Apt 504, North Hollywood, CA 91601. Email: contact@sendeia.com.